Good to Know

Can I license my office with IO Centers?

Yes, you can, if the office is a licensed office with a minimum contract period of 12 months.

Do I need a partner to set up a business in Kuwait?

Yes, based on the requirements of Kuwaiti law, you have to have a Kuwaiti partner in order to set up your business in Kuwait. In certain situations and according to laws under review or recently passed, certain commercial activities are open fully to non-Kuwaitis. The reality, though, is that it is advisable to have a local partner.

What are the documents required to take up an office at IO Centers?

To take up an office with IO Centers as an official company, you need the following official documents:

• Company license
• Authorized Signatory Certificate
• Article of Association
• Copy of Civil ID/Passport of authorized signatory

However, for an individual taking an office with IO Centers, you need to provide:

• Copy of Civil ID/Passport

How many people does each office fit?

We have different office types catering to different space requirements. The maximum number of people that can fit in our larger offices is six people. This is based on the number of workstations provided with that office.

Can I change the setup of my office?

Subject to contract period and terms, you can change the setup of your office from a workstation to an executive setup, and vice versa.

Am I charged extra for using the meeting rooms?

As a client with IO Centers, you get one free hour of meeting room use per day. Any additional hours are chargeable.

Do I have access to the office 24 hours a day?

Yes, as an IO Centers client you get a four digit code that enables you to enter the premises, and a keycard that enables you to enter your office. Therefore you can enter your office at any time at your convenience.

What are the facilities provided in the conference and meeting rooms?

Our conference and meeting rooms have ergonomic seating, a non-glare conference table, a CISCO conference call unit, podium, office stationery, Smart TV, projector, microphone and facsimile, printing, photocopy services, internet access, concierge services and IT support.

What is included in hospitality services?

IO Centers hospitality services include serving hot and cold beverages to IO Centers clients as well as their guests during IO Centers working hours. It also includes daily cleaning of your office.

How is office cleaning arranged?

IO Centers service crew is available to clean your office(s) on a daily basis, when you are present in the office. If you wish to arrange for the cleaning to take place when you are not present, a request is put to the IO Centers client service team.

What is included in reception services?

IO Centers assists your business by taking off the burden of basic administrative work. The following services are provided: courier services, call forwarding, arranging conference calls, and taking messages in your absence. They are also responsible for booking the conference and meeting rooms upon your request.

Can I add to the furniture provided by IO Centers in my office?

Yes. We provide clients with two options:

• IO Centers clients can rent the furniture
• IO Centers clients can buy the furniture from us.

How can I request for international activation of my telephone line?

Please contact the IO Centers Client Service Representative to enable the international activation. (Please note, charges are applicable)

Is there a possibility of locking the international dial-up line to ensure sole usage?

Yes. As we are using cutting edge equipment from CISCO the instruments give us the facility to lock international dial up line.

Can I get more telephone/extension lines in my office?

Yes. Please contact the IO Centers Client Service Representative for your request. (Please note charges are applicable)

Are my office telephone numbers transferable to other locations?

Yes. The CISCO Phone instrument enables you to transfer the call to any number (IDD facility need to be enabled if calls need to be transferred internationally).

Can I use the telephone line in my office as a fax line as well?

The telephone line in your office cannot be used as a fax line. In order to receive faxes in your office, you will have to request a private fax line from our Client Service Team. (Please note charges are applicable)

Where are the incoming faxes received? How do you maintain the confidentiality of faxes?

Faxes are only received by IO Centers staff and are directly given to the client in his/her office or scanned and sent via email (based on client preferences).

Are we charged for sending/receiving international and local faxes?

The client has access to the IO Centers shared fax line. Clients receive a five digit code that is logged on the machine every time a fax is sent. This log provides us with the total number of faxes sent locally and internationally and is billed to the client end of the month.

Are PRO (mandoub) services available?

Yes. Charges are applicable based on the service required. Our PRO (mandoub) can do basic ministry and licensing procedures except applying for visas and residencies for company employees.

When are hospitality staff services available?

Hospitality staff is available from Sunday to Thursday from 8:30 a.m. to 5:30 p.m. If the client requires the staff to stay back after the specified working hours please contact the IO Centers CSR to arrange for the same. (Please note, charges are applicable)

When are conference/meeting rooms available?

You can use the conference and meeting room facilities 24 hours a day, 7 days a week, as long as the booking is made 24 hours in advance.

How secured is the office?

There are security guards 24/7 in the building, and CCTV monitoring on all the entrances and exits. The main Center door access codes prevent unauthorized entry during non-working hours, and only authorized personnel with keycards can enter the office.